File and Database Backups

    Backup frequency


    File backups

    These are run every 24 hours, and stored externally for 7 days

    Database backups

    These are run every 24 hours, and stored locally for a total of 7 days (with weekly and monthly snapshots held locally) and externally for 7 days.

    Plesk backups

    These are run every 24 hours, and stored locally and remotely for a total of 7 days. 

    Accessing Databses backups (VPS / Dedicated / Cluster)

    They can be accessed via SSH, SCP, SFTP or FTP in the following directory

    /sites/db/daily

    /sites/db/weekly

    /sites/db/daily



    Do not alter, move or interfere with these backups. Please copy elsewhere to work with any file.

    The backups are in gzip format.  In plesk they can be restored with

    zcat backupname.sql.gz | mysql -uadmin -p`cat /etc/psa/.psa.shadow` databsename


    Accessing Database backups (Shared)

    If you require a restoration of your site please raise a ticket

    Accessing File backups (all packages)

    If you require a restoration of your site please raise a ticket

    Off-site storage

    If you have purchase additional off site storage this will be mounted as read only and accessible

    /var/www/backups/server_name.dx3webs.com/


    The following paths are excluded from backups


    /sites/*/*/var/session/*
    /sites/*/*/var/log/*
    /sites/*/*/var/report/*
    /sites/*/*/media/catalog/product/cache/*
    /sites/db/weekly/*
    /sites/db/monthly/*

    Published